是的,可以通过使用SetContactAttributes步骤将联系流状态设置为Intermediate状态,并在另一个联系流程中调用该状态。 例如,以下示例在第一个联系流程中使用SetContactAttributes将状态设置为'WaitForCallback',并将客户的回调号码存储在联系属性中。然后,第二个联系流程从Intermediate状态启动,并检索等待回调的联系。 第一个联系流程:
{ "Version": "1.0", "StartAt": "SetIntermediateState", "States": { "SetIntermediateState": { "Type": "Task", "Resource": "arn:aws:connect:us-west-2:123456789012:instance/11111111-2222-3333-4444-555555555555/contact-flow/22222222-2222-2222-2222-333333333333", "Parameters": { "Attributes": { "CallbackPhoneNumber.$": "ContactData.CustomerEndpoint.Address", "Status": "WaitForCallback" } }, "End": true } } }
第二个联系流程:
{ "Version": "1.0", "StartAt": "CheckIntermediateState", "States": { "CheckIntermediateState": { "Type": "Task", "Resource": "arn:aws:states:::connect:startContactRecording.waitForTaskToken", "Parameters": { "InstanceId": "11111111-2222-3333-4444-555555555555", "ContactFlowId": "33333333-4444-5555-6666-777777777777", "Attributes": { "CallbackPhoneNumber.$": "States.Task.TokenDetails.ContactData.ContactAttributes.CallbackPhoneNumber" }, "InitialContactId": "States.Task.TokenDetails.ContactData.InitialContactId" }, "Catch": [ { "ErrorEquals": [ "States.ALL" ], "Next": "ReturnFallback" } ], "End": true }, "ReturnFallback": { "Type": "Fail", "Cause": "No intermediate state found", "Error": "404" } } }